Frequently Asked Questions

Client FAQ
Vendor FAQ

Client FAQ
1. How do I get started?
2. How do I use the client lead retrieval system?
3. What is your returns policy?
4. What payment methods are available?
5. What measures do you take to ensure quality?
6. What filters are available?
7. What are your prices?
8. How do I place an order?
9. How will I receive the leads?
10. How secure is your site?

Vendor FAQ
1. How do I get started?
2. How do I upload leads?
3. How will I get paid?
4. What lead types do you accept at this time?
5. What lead filters do you require?
6. What reasons would cause you to reject a lead?
7. What are your expectations of vendors?
8. Do you offer online tracking?
9. How secure will my data be?

Client FAQ

1. How do I get started?
To get started simply click on one of the sign up now links found
on our website and from there you can have leads in minutes after setting
up an account, determining what leads you want to buy by searching our
lead database for leads matching your custom criteria, and then entering
your credit card information. Leads will then be posted instantly to your
own online dashboard area from which you can download past or
present files you have purchased, request returns, or perform various other
tasks concerning your leads.

2. How do I use the client lead retrieval system?
A. View dashboard link in Home Section: returns you to main page of
client lead retrieval system
B. My Account
Modify Payment Information - allows you to modify credit card information you have on file
C. Lead Manager
Lead Manager - clicking on this button allows you see a list with partial lead information on every
lead ordered and allows you to do any of the following:
Enter a consumer name you wish to look for in the search box and lead in question will be displayed
Enter a date range and lead type desired to view all the leads within those dates that you ordered
open lead - view a lead formatted to fit on one sheet of paper and add comments to it if you like. You have the option to return, print, export, send email to the lead prospect, or forward the lead to coworkers to follow up on. return - this button will place lead in returns area for review by Next Wave
print - allows you to print one lead per page
export - opens file of leads that can then save to desktop
move to trash - allows you to delete a lead - how is this different from returning a lead?
Lead Returns - clicking this button within lead manager on left side of screen will take you to returns manager where you can see whether your returns were accepted or denied.
Trash Bin - lets you delete leads that are not returnable
Aged Lead Files - this takes you to a list of all files you have ordered from us and lets you open them up in excel. Your lead orders should show up here minutes after you order them.
D. Orders
Order Manager - Lets you manage your real time lead orders(to manage aged lead orders please go to lead manager instead). Lets you see how many leads you have gotten towards your order over a certain date range and determine how much you paid and how you want to handle payments.
New Real Time Order - Lets you select lead types and criteria and place order
New Aged Lead Order - Lets you search our leads database based on lead types, date ranges, and criteria
of your choosing and then purchase leads online with a credit card that can be instantly retrieved by
logging in to your download area by entering your user name and password.

3. What is your return policy?
You can return leads in the lead returns area of the Lead Manager section.
We will then review those returns and either accept or deny them within 3 days.
We allow returns if lead does not have at least one working phone number,
has bogus name, and at times for other reasons such as duplicates of
leads you already got from another vendor within the last 90 days. If we ever send you the same lead twice or send you a lead outside of your filters you
set up you can return those leads but that ought to never happen. Leads accepted for return can either be replaced, refunded, or credited towards your next order per your request.

4. What payment methods are available?
Most buyers keep a credit card on file with us to fund their weekly orders
since that allows them to receive their leads instantly. We accept AMEX, Mastercard, Visa, or Diners credit cards and you can either process your
order online yourself or give us your credit card over the phone and have us process it for you using Authorize.net's Virtual Terminal. You can also pay
us by paypal to troy@nextwavemarketingstrategies.com, pay a paypal invoice using any credit card, wire, direct deposit at Bank of America, check, or Western Union and we will then
manually pull your order and send it to you upon receipt of payment.

You can process orders for up to $1500 per day online with a credit card.
Orders over that you must either first send us a signed credit card
authorization form if you want to use a credit card and then we can process
your card over the phone for amount you have approved or you can pay us
using any other standard payment method.

5. What measures do you take to ensure quality?
We offer
- consumers who have expressed interest by clicking on a search engine or email ad and to a lesser extent banner or popup ads and then filled out an online expression of interest in being contacted by mortgage or debt professionals regarding refinancing or getting out of debt. Our Internet leads are not generated by coregistration surveys, courthouse records, credit bureau trigger leads, or any incentivized means.
- leads that are validated and formatted to pre-defined standards. For example leads that are free of duplicates, bad words, bogus names, phones without 10 digits, invalid area codes, or zip codes not matching state, invalid emails, and that have had most disconnected phone numbers removed
- mortgage prospects that have at least $100,000 loan amount, mostly above $100,000 property value, mostly above 6.5 % interest rate if fixed rate, max 85% LTV, do not have poor credit, and that are not home purchase leads or mobile homes. Debt relief prospects that have at least $10,000 of unsecureed debt.
- excellent reputation after five years in mortgage lead generation
- superior data hygiene employing proprietary data cleansing engine
- fast reliable online fulfillment usually within a minute
- generous return policy (and typically 10% overage delivered upfront)
- no set up fees or long term contracts
- mortgage data ideal for training new loan officers or telemarketing
- data fields that can be arranged in any order and any format you desire(.txt,.csv,.xls,.html, word, etc.)
- leads that are able to be suppressed against your database or DNC list if you have a SAN #

6. What filters are available?
Mortgage refi leads can be filtered by:
date range
loan amount
credit
state

All of our Internet refi leads should have the following minimum criteria:
$100,000 loan amount or above
$100,000 property value
85% LTV or below
no poor credit
no new home purchase leads
no mobile homes, mfd homes, land, trailer, or commercial property

Very few of these states in our system: AK AR AZ IA ID KS MI MO MS MT ND OK SD WI WV WY

Internet debt settlement leads can be filtered by:
date range
state

All of our debt settlement leads should have the following minimum criteria:
$10,000 unsecured debt amount or above

Very few of these states in our system: AZ CO GA HI ID KS LA ME MS NC ND NM NJ NY WI

7. What are your prices?
You can view pricing for all of our products from our client dashboard area
once you login to your client area if you are already signed up and you can view by clicking new client signup link and proceeding through signup path.

8. How do I place an order?
You place an order by logging in and then choosing a lead pack, the filters
and states you want, entering your credit card information, and then searching our leads database. You will then see how many leads are available, choose how many you want to buy, and place your online order.

9. How will I receive the leads?
You will use the lead retrieval system to choose whether you want leads
emailed to you or posted to the All Leads section of the Lead Manager area within your client dashboard. You select whether you want the leads in .csv
or .xls batches or one lead per page in .pdf.

10. How secure is your site?
All consumer data is encrypted and transmitted to and from us in a secure manner. Any credit card or other information supplied by clients in setting
up online accounts with us is also encrypted and transmitted securely and
only employees who need the information to perform a specific job are
granted access to that information. We do not ever collect social security numbers, birth dates, bank account numbers of consumers, or any other sensitive information other than the information consumers voluntarily provide
in the interest of facilitating talking with a mortgage or debt professional and
any information we do aggregate we use solely for the purpose of helping that consumer get the help he/she desires.

The computers/servers in which we store personally identifiable information
are kept in a secure environment. We have security measures in place to
protect against the loss, misuse, alteration, or theft of the information under
our control. We use secure socket layer (SSL) to encrypt data and use
servers housed behind one big firewall. The URLs used to access data are
all preceded with https instead of http, which also indicates that a secure connection is being maintained. The data is housed in the Westin Building
in Seattle, WA, a class A, state of the art datacenter that is earthquake
proof and home to some of the largest Internet backbone providers.

Vendor FAQ

1. How do I get started?
You get started by contacting Next Wave and letting us know you are
interested in becoming a vendor. If you adhere to the best practices our
buyers have come to expect from Next Wave, we will give you a user name
and password and set up account paramaters under which we will accept
leads from you and allow you to start uploading leads into our system.

2. How do I upload leads?
Once you login, then you will upload your file which must be in .xls format
(.csv or .xlsx not yet supported) and then you will set up mapping your
headers to our headers. After mapping you will be asked to specify the lead type, customer account, etc that you are uploading and then select either notify or ignore depending on whether you want to be notified of formatting errors so you can fix the errors before uploading or whether you prefer to just upload and have those leads with formatting errors rejected along with any leads rejected for duplicate or other reasons.
Once upload is finished, you can go back to prior screen and choose your file and click open selected in order to see upload results. This upload report will also be emailed to you telling you how many have been rejected
and why.

Please do not upload more than 4000 leads at a time to avoid chance of server timeout. At present it takes about 3 minutes per thousand leads to upload a file.

3. How will I get paid for my leads?
You will be paid by whatever payment method you prefer as per whatever payment terms we worked out which can be as soon as same day once
system has determined what amount is owed for leads uploaded or if you
are uploading leads daily then we will usually pay Monday for leads that were accepted Monday - Friday of prior week.
We pay most people just a set amount per lead but our system can also accomodate a revenue share model.
You will be able to track earnings in real time over any date range you desire
by viewing leads sent minus initial system returns and any additional buyer returns that come in within 5 days of receipt of your file.

4. What lead types do you accept at this time?
We have an ongoing need for the following:
15-30 day Internet refi and debt leads
31-60 day Internet refi and debt leads
3-8 day Internet refi and debt leads
3-8 day warm transfer refi and debt leads

We have an occasional need for the below:
real time exclusive Internet debt and refi leads
real time semi-exclusive Internet debt and refi leads
day old exclusive and semi-excl Internet debt and refi leads
61-120 day Internet debt and refi leads
121-300 day Internet debt and refi leads
301-700 day Internet debt and refi leads

5. What lead filters do you require?
Our standard Internet mortgage lead filters are:
$100,000 loan amount
80% LTV
$100,000 property value
no poor credit
no home purchase leads
no mobile homes, mfd homes, trailers, land, or commercial property
15 states not wanted: AK AR IA ID KS MI MO MS MT ND OK SD WI WV
WY
(check your vendor login area as states or filters we require of you may differ)

Leads must contain request date and ideally have IP, time stamp, and email.

Note: Only filter we require for aged mortgage transfer leads is $100,000 loan amt

Our standard Internet debt settlement lead filters are:
$10,000 unsecured debt minimum

15 states not wanted: AZ CO GA HI ID KS LA ME MS NC ND NM NJ NY WI
(check your vendor login area as states or filters we require of you may differ)

Leads must contain request date and ideally have IP, time stamp, and email.

Note: Only filter we require for aged debt transfer leads is $10,000 debt amt

6. What reasons would cause you to reject a lead?
invalid home phone number
invalid request date
home phone, email, or name/zip combination duplicate of lead in our database from you or another vendor in last 90 days or whatever time frame we agree
upon
invalid borrower name (note: name must be separated into 2 columns)
invalid zip code or area code
bogus data or profanity
lead outside of agreed upon filters or states
improperly formatted leads

Leads sent to us outside of approved date range or leads or in excess of daily, weekly, or monthly volume caps that may have been agreed upon.

Most of lead returns will be system rejects upon import but some lead returns will also come from buyers within 5 days of lead delivery for mostly same reasons.

7. What are your expectations of vendors?
We expect you to be reliable in quality and quantity of leads delivered to us
and to deliver leads within agreed upon timeline.

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Next Wave Marketing Strategies
Office Phone: 949-861-3122
Mobile Phone: 949-280-2548
Fax: 949-861-3122
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